storage

FAQs

At this moment in time collections are not currently viable. Our main priority at TRIBE is keeping everyone safe during the Covid-19 pandemic. Minimising contact between people is essential at the moment and so we will only be accepting deliveries. This may be subject to change in the future.

Between 1-3 working days. We aim for next day delivery for orders placed before 11am. Some items may take longer than this; notably customs items and items from 3rd party suppliers.

This may be down to clerical error. Please email us at orders@tribeactiveuk.com or call the office on 01234 741926 if you wish to clarify any potential confusions.
On each product there will be a time window specifying when the item will arrive with us. Please note that this date may be subject to change as delays in the shipping process are a possibility. Delays may be due to rough weather, delays at ports and essential items such as PPE taking priority at ports.
Shipping is based on weight and size of the items when shipped as individual items. If a large order with multiple items is placed and the shipping is notably high (£120+) the costs can be reduced by shipping them out on a pallet. Please email us at orders@tribeactiveuk.com or call the office on 01234 741926 to sort this out.
Please have a look at our returns policy page for full details.

Delivery to place such as Northern Ireland and the Isle of Wight are possible however there will be an increase in the shipping cost as this is what is charged by our delivery company. Please email us at orders@tribeactiveuk.com or call the office on 01234 741926 to get a quote for delivery.

If you’re items are damaged or the wrong items have been shipped please let us know and we can arrange for an item swap or a collection/refund. If the box is damaged upon arrival please take a picture of it before opening and if the item is damaged please take a picture of that too.
If you have noticed on your order that you’ve incorrectly ordered something please contact us as soon as you can and we can amend this.
Please contact us for any other questions. For business enquiries, contact us on our LINKEDIN page  Linkedin - Free social media icons

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